GENERAL

What services does Marketing Matters offer?
What is your general contact information?
Who do I talk to if I want to place an order by phone?
Who do I talk to if I have a question about a current or past order?
Who do I talk to if I have a question about an invoice?
Who do I talk to if I need help with my mailing list?
What are your hours of operation?

MAILING

What are the different postage rates Marketing Matters uses?
What is CASS Certification?
Is there a minimum or maximum mailing quantity for Standard or first class mail?
How long does it take for Standard Mail to be delivered?
Why should we put barcodes on address labels?
Does Marketing Matters have any mailing lists?

DIGITAL PRINTING

What is the difference between Digital and Offset Printing?
Can I request a sample of your printing products?
What are the sizes that are currently offered for Digital Printing?
What quantities are currently being offered for Digital Printing?
What kind of paper is used to print my digital printing jobs?
What are the turn-around times for Digital Printing?
Do you have any Set-up fees or hidden costs?
What is the Marketing Matters ID line?

OFFSET PRINTNG

What is the difference between Digital and Offset Printing?
What are the sizes that are currently offered for Offset Printing?
What quantities are currently being offered for Offset printing?
What kind of paper is used to print my Offset printing jobs?
What are the turn-around times for Offset Printing?
Do you have any Set-up fees or hidden costs?
What is the Marketing Matters ID line?

DESIGN TEMPLATES

What are Pre-designed templates?
What do you need from me to get started?
Are there any costs associated with using these templates besides your base prices?

GENERAL

Q: What services does Marketing Matters offer?

Marketing Matters is a full service print, mail and design company that prides itself on exceptional customer service. We are a one-stop shop ready to handle all of your marketing needs. Our pricing is extremely competitive and the quality and speed of our work is second to none.

Q: What is your General contact information?

My Marketing Matters
8021A Queenair Drive
Gaithersburg, MD 20879
301-590-9700
fax-301-590-9717
legacy.mymarketingmatters.com

Q: Who do I talk to if I want to place an order by phone?

Megan Rafter/Liz Berman………..301-590-9700 x22 or x14

Q: Who do I talk to if I have a question about a current or past order?

Megan Rafter/Liz Berman………..301-590-9700 x22 or x14

Q: Who do I talk to if I have a question about an invoice?

Roja Devaguptapu………..301-590-9700 x21

Q: Who do I talk to if I need help with my mailing list?

Sheila Lebowitz……….301-590-9700 x16

Q: What are your hours of operation?

Monday-Friday 8:30am-5:00pm EST.

MAILING

Q: What are the different postage rates Marketing Matters uses?

Standard Mail-The process of preparing & sorting mail to qualify for reduced postage rates. The lowest postage rates are available if you sort and automate the addresses on your mailing list. Standard mail postage is lower than First-Class, however Standard Mail has a longer delivery time.

First Class-This type of mail is sent at a premium rate. The rates are higher because First class mail has a much shorter delivery time. Another advantage of first class mail is the pieces that have incorrect addresses by Post Office Regulations are returned to the mailer, this is great for cleansing your client list.

Non Profit Standard Mail -This postage type is reserved for non-profit organizations only. To qualify for these extra low rates a permit must be established at the Post Office where the letters originate.

Q: What is CASS Certification?

CASS is a United States Postal Service (USPS) acronym for Coding Accuracy Support System, which essentially means that your names and addresses have been compared to the national database or addresses authorized by the Postal Service, and that the correct +4 zip code extension and delivery point barcode information have been added. This will help you qualify for the least expensive postage rates.

Q: Is there a minimum or maximum mailing quantity for Standard or first class mail?

There is no minimum for First class mail, however there is a minimum of 200 pieces in order to qualify for the Standard Rate. There are no maximum mailing amounts, however, postage rates will not decrease with higher quantities.

Q: How long does it take for Standard Mail to be delivered?

When planning to use Standard Mail allow sufficient time for it to be delivered----generally between 5 days and 3 weeks. Certain factors can get your mail delivered sooner than later. The postal software we currently uses allows addresses to be bar-coded or carrier routed to ensure a much faster delivery time. Ask your Account Executive about approximate delivery times for your important project.

Q: Why should we put barcodes on address labels?

The USPS offers significant discounts for mail that is prepared with a barcode to utilize its automated sorting equipment. Automated mail is processed at a much higher production rate. Therefore, it gets through the sorting facility faster and arrives at the destination Post Office much sooner. The same holds true for Carrier Routed mail.

Q: Does Marketing Matters have any mailing lists?

Yes, We have a database that consists of over 3 million residential addresses in the Washington Metropolitan area. We have excellent relationships with many list brokers if any other specific list is needed.

DIGITAL PRINTING

Q: What is the difference between Digital and Offset Printing?

Digital printing is very cost effective for low quantity runs of between 1 and 2000 pieces. Digital printing is also customizable; each card can be personalized based on a mailing list. Digital prints are usually run on 100LB. Paper stock or less. Digital printing uses the latest in laser technology, which creates a very high quality print with brilliant colors.

Offset printing is very cost effective for runs over 2000 pieces. Offset printing uses plates to output print instead of laser. The offset presses are not capable of exact color matching, however thicker paper stocks such as 12 pt card stock can be used for printing. Like Digital, the Offset presses output extremely high quality printing.

Q: Can I request a sample of your printing products?

Yes, Please fill out our Sample Request Form and you will receive a sample pack in 2-4 business days.

Q: What are the sizes that are currently offered for Digital Printing?

Regular Postcards…………………………4.25x5.5
Jumbo Postcards………………………….. 5.5x8.5
Panoramic Postcards……………………….5.5x11
Brochures…………………………………....8.5x11
Brochures………………………………….....11x17
Flyers………………………………………...8.5x11
Letters…………………………………….....8.5x11

Q: What quantities are currently being offered for Digital Printing?

One of the benefits of digital printing is that it is very cost effective to do printing jobs of quantities from1-2000 pieces.

Q: What kind of paper is used to print my digital printing jobs?

Postcards…………………………100LB Gloss Cover
Brochures………………………...100LB. Gloss Cover
Flyers……………………………...100LB. Gloss Text or 110LB. Gloss Cover
Letters……………………………..24LB. Text

100 LB. Gloss Cover – This is a very heavy card stock that has a very high quality glossy finish, great for postcards and brochures.

100LB. Gloss Text – This is a lightweight paper stock that has a very high quality glossy finish, great for newsletters and flyers.

24LB. Copy – This is nice copy paper, great for letters.

Q: What are the turn-around times for Digital Printing?

2-3 business days

Q: Do you have any Set-up fees or hidden costs?

No, however, there are design charges when one of our Pre-designed Template’s are used.

Q: What is the Marketing Matters ID line?

The Marketing Matters ID line is used as an identifier of who printed your job. We only require that this ID line is placed on our pre-designed templates. A $25 fee will be added to your invoice if you want the ID line removed. Please look at one of our Pre-Designed Templates to see the ID line.

OFFSET PRINTING

Q: What is the difference between Digital and Offset Printing?

Digital printing is very cost effective for low quantity runs of between 1 and 2000 pieces. Digital printing is also customizable; each card can be personalized based on a mailing list. Digital prints are usually run on 100LB. Paper stock or less. Digital printing uses the latest in laser technology, which creates a very high quality print with brilliant colors.

Offset printing is very cost effective for runs over 2000 pieces. Offset printing uses plates to output print instead of laser. The offset presses are not capable of exact color matching, however thicker paper stocks such as 12 pt card stock can be used for printing. Like Digital, the Offset presses output extremely high quality printing.

Q: What are the sizes that are currently offered for Offset Printing?

Business Cards……………………………2 x 3.5
Regular Postcards…………………………4 x 6
Jumbo Postcards…………………………..5.5 x 8.5
Panoramic Postcards………………………6 x 9

Q: What quantities are currently being offered for Offset printing?

Business cards…………………………….500, 1k, 2500, 5k
Regular Postcards…………………………1k, 5k, 2500, 5k, 10k
Jumbo Postcards…………………………..1k, 5k, 2500, 5k, 10k
Panoramic Postcards……………………..1k, 5k, 2500, 5k, 10k

One of the benefits of Offset printing is that it is very cost effective for printing jobs of quantities of 2000 or greater.

Q: What kind of paper is used to print my Offset printing jobs?

12pt Cover Stock- Coated 2 Sides We use this stock because of it thickness and high quality finish.

Q: What are the turn-around times for Offset Printing?

5 - 7 business days

Q: Do you have any Set-up fees or hidden costs?

No, however, there are design charges when one of our Pre-designed Template’s are used.

Q: What is the Marketing Matters ID line?

The Marketing Matters ID line is used as an identifier of who printed your job. We only require that this ID line is placed on our pre-designed templates. A $25 fee will be added to your invoice if you want the ID line removed. Please look at one of our Pre-Designed Templates to see the ID line.

DESIGN TEMPLATES

Q: What are Pre-designed templates?

Marketing Matters has been in the marketing business for over 20 years. In those 20 years we have become experts at which mailing pieces generate the highest response rates. Our excellent design and marketing teams have created a library of these top of the line designs.

Q: What do you need from me to get started?

It really depends on what information you want added to the template of your choosing. We will be happy to walk you through the process of sending us any pictures or data. You may also look at our art submission guides for extra help.

Q: Are there any costs associated with using these templates besides your base prices?

Yes, there is a $50/hour design fee for placing your photos and/or text in to your pre-designed templates.